Delivery and Returns
DELIVERY
The Handsets and Handles are made to order.
Normally, you can expect to receive your goods within 2 weeks of placing your order, but at busy times there can be a delay of 4 to 6 weeks between placing your order and receiving your items.
Once your order has been received, we will contact you with an approximate delivery date.
You can cancel your order at any time before delivery.
​
Overseas orders face an additional delivery delay of up to 5 days.
UK orders are sent Recorded Delivery (signed for).
FAULTS
If there is a problem when using the handbike handset, please contact us, and we will do our best to resolve it.
It could be something as simple as a program setting needs adjusting.
​
Also, look at the FAQ page for help with any known issues.
RETURNS
If you are not completely satisfied, contact us within 14 days of receiving your goods.
You can then return the Handset/Handle for a full refund or exchange.
In the UK, return postage will be refunded up to the cost of the original delivery postage.
Outside the UK, return postage is at the customer's own expense.
​
Refunds will be made to the original payment method within 14 days of the returned items being received.
​
The item must be returned in good condition, with the electronics still sealed, and the handset suitably packed and protected.
​
The return address:
Seren Controls Software
Attn: Customer Services
Hafodrisclawdd Fawr Barn
Man-Moel
Blackwood
NP12 0HZ
UNITED KINGDOM